Garden Sage Support
Garden Sage is currently being tested with invited users. These steps solve the most common issues without exposing account details.
Sign-in help
- For Sign in with Apple, confirm you are online and retry once.
- If Apple sign-in is temporarily unavailable, retry later. Email sign-in works only for accounts originally registered with email; it cannot unlock an Apple-created account.
- Never send a password, Apple authorization code, or App Store receipt to support.
Photo or diagnosis help
- Use one bright, steady photo with the whole plant visible.
- If Garden Sage asks for a closer view, follow the highlighted photo guidance and retry.
- If the plant match is wrong, do not save it as confirmed. Take another photo showing leaves, overall shape, bark, flowers, or fruit when available.
- Identification and care guidance can be uncertain. Do not rely on it for toxicity, medical, veterinary, or emergency decisions.
Subscription help
- Open Account › Subscription and choose Restore Purchases if you already subscribed.
- Manage or cancel billing in Apple's subscription settings.
- Deleting a Garden Sage account does not cancel an App Store subscription.
Privacy and account deletion
Review the Privacy Policy. To remove your Garden Sage account and saved garden data, open Account in the app and choose Delete Account in the Privacy section. To withdraw optional AI processing permission, choose Revoke AI Processing Permission; Garden Sage will ask again before the next analysis.
The public support mailbox is being configured. Invited testers can reply to their original invitation message for help. Include your iPhone model, iOS version, Garden Sage app version, approximate time of the issue, and a screenshot only when safe to share. Never send a password, Apple authorization code, or App Store receipt.
If a plant may be toxic or poses an immediate risk to a person or animal, contact an appropriate qualified professional or emergency service.